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All Questions & Answers

  • What is your smoking policy?

    A no smoking policy is operated by all suppliers in all types of vehicles....

  • Policy on inappropriate/drunken behavior and abusive language

    The suppliers have the right to refuse service to any person who is thought to be under the influence of alcohol or drugs, or if the passenger’s behavior and/or language is found to be abusive and cou...

  • Insurance

    All our suppliers have full public liability insurance.  However, we do recommend you to have a valid insurance for your trip. ...

  • Do you offer transfers for passengers who are confined to a wheelchair?

    On some destinations you will be suggested a wheelchair adapted vehicle automatically on the website. Otherwise you can send a request through a contact form, or support@intui.travel to see if this po...

  • How long should I wait for my shuttle bus?

    Once you have collected your luggage and met the supplier’s representative, maximum waiting time will not exceed 1 hour. The supplier will try to minimize your waiting time. Any complaints regarding w...

  • Will the driver drop me off and pick me up exactly at my address?

    Private transfers: suppliers seek to ensure the “door to door” delivery. On some occasions, they are not able to drive directly to the hotel (due to road closures or any other restrictions). In that c...

  • Should I tip the driver?

    Tip policy: Tips for a driver are included in the cost of the transfer. For each individual case, extra tipping remains at passenger’s discretion....

  • How much luggage can I take?

    Every passenger can take a standard sized suitcase (70*47*21 cm) and a small piece of hand luggage. Your luggage will be transported in the vehicle with you.  If you are travelling with luggage that e...

  • Duration of a transfer

    The journey time on our website is approximate. It may vary according to different circumstances (road situations, traffic volume etc.). Please keep in mind that shuttle transfers involving multiple p...

  • What does the price include?

    Single inbound or outbound transfer includes the one-way journey and the return transfer includes the journey from one point to another and back.  Shuttle transfers are priced per seat and private tra...