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What should I specify in the field "Arrival / Departure Time"?

For Arrival time: 

You should indicate the time of arrival from your air ticket and representative of a carrier company will wait for you for 1 hour after landing or up to 2 hours without extra charging if there is an option "Flightdelayed" specified at the transfer details for the booked vehicle.

If you have a private transfer with FLEXI fare you may indicate the pickup time outbound the airport you want. For STANDARD private transfers, this option is not allowed.

If you book a group transfer by shuttle please note that shuttles have their own schedule.  Due to delays in international flights, severe weather conditions and arrangements of combined flights/passengers of several resorts, the waiting time may vary.

Usually, they arrive at the airport every 60minutes at daytime and 90 minutes at night (may not work at  night, check the details for the transfer before booking)

For departure time: 

You should indicate the exact time of the flight departure from your air ticket. 

If you have charter flight please amend the departure time at your client personal account as soon as you obtain the information or if you are not able to do it your own send it to us to


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