Instructions for outbound transfer:
1. Read the instruction in the voucher as above mentioned: should they meet you or should you come up to the meeting point desk?
2. What terminal did you arrive at? And where they should meet you – see the above-mentioned instruction.
3. Check: your phone is available and can receive calls. Switch your phone to active mode. Maybe they are trying to contact you. Switch on your phone in the mode of receiving calls.
4. Check your phone number: did you indicate namely this phone number while booking?
5. If your flight is delayed, did you inform the carrier company? Did you call the transport company? If not, contact the transport company with the above-mentioned phone numbers.
6. Make screenshots of phone calls dialed up from your phone to the transport company.
7. If you arrived on time, came to the appointed place, and called the transport company, but you didn`t receive any information, nobody replied to your calls or nobody meets you, or at the meeting point desk there is no meeting person, so:
8. Take a picture of the arrival board with your flight, for instance, in this way
And/ or take a picture of the meeting point desk of the transport company.
9. Then take an alternative transport. Take a taxi receipt and be sure to retain this receipt!
10. If the provided car is not of the class specified in your order, then take a photo of this car.
11. If when booking in the vehicle description there is Wi-Fi, water or etc., then ask the driver whether he forgot to offer it )
12. On arrival send us, to the Customer Support Center of Intui, your complaint with all the materials as indicated before: screen, photo, and receipt.
Instructions for inbound transfer:
1. Read the instruction in the voucher as above indicated. Pick-up time: should you clarify it the day before your transfer date or not? Try to call the transport company.
2. Did you come on time and did you come up to the pickup point?
3. Check: your phone is available and can receive calls. Switch your phone to active mode. Maybe they are trying to contact you.
4. Check your phone number: did you indicate namely this phone number while booking?
5. If the car or the shuttle didn`t arrive at the appointed time, call the transport company by above-indicated phones or ask the hotel staff of reception to do it.
6. Make screenshots of phone calls dialed up from your phone to the transport company.
7. In case, if you called the transport company, but your calls were not replied, you have no information and nobody arrived to pick you up, so:
8. Take a picture of the hotel from outside with the view of the entrance, for instance, in this way
9. Then take an alternative transport. Take a taxi receipt and be sure to retain this receipt!
10. If the provided car is not of the class specified in your order, then take a photo of this car.
11. If when booking in the vehicle description there is Wi-Fi, water or etc., then ask the driver whether he forgot to offer it )
12. On arrival send us, to the Customer Support Center of Intui, your complaint with all the materials as indicated before: screen, photo, and taxi receipt.
All useful questions and answers https://en.intui.travel/faq/
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