60 minutes is the common transport company waiting time, that usually given to the passenger to complete the passport control, get the luggage etc.
Sometimes this time is reduced to 30 min (smaller airports) or expanded to 90 minutes in bigger airports.
If the flight arrived on time and the customer did not come to transfer in this time limit, it is considered to be the "Client did not show up" case.
If the flight is delayed, the transport company tracks this delay, and if it is insignificant - the client should show up in the normal time limits
If the delay is longer (usually 2+ hours) the transport company has the right to decline the order:
- If the vehicle is not available for the new time
- Shuttle bus is full and has no vacant places or its schedule is very precise
- Absence of shuttle busses at night
If the car is not luxury or exclusive, it is allowed for the company to change it for another, available one.
However, these cases can also change from region to region.
The client has to inform the carrier company about the delay as the monitors at the airport sometimes give non-relevant information