Start a conversation

What if no one met me at the airport /at hotel?

Instructions for outbound transfer:

1. Read the instruction in the voucher as above mentioned: should they meet you or should you come up to the meeting point desk?
2. What terminal did you arrive at? And where they should meet you – see the above-mentioned instruction.
3. Check: your phone is available and can receive calls. Switch on your phone. Maybe they are trying to contact you. Switch on your phone in the mode of receiving calls.
4. Check your phone number: did you indicate namely this phone number while booking?
5. If your flight delayed, did you inform the carrier company? Did you call the transport company? If no, contact the transport company with the above-mentioned phone numbers.
6. Make screenshots of phone calls dialed up from your phone to the transport company.
7. If you arrived in time,  came to the appointed place, called the transport company, but you didn`t receive any information, nobody replied to your calls or nobody meets you, or at the meeting point desk there is no meeting person:
8. Take a picture of the arrival board with your flight, for instance, in this way

 

And/ or take a picture of the meeting point desk of the transport company.
9. Then take an alternative transport. Take a cheque and be sure to retain the cheque!

10. If the provided car is not of the class specified in your order, then take a photo of this car

11. If when booking in the vehicle description there is Wi-Fi, water or etc., then ask the driver whether he forgot to offer it )
12. On arrival send us, to Customer Support Center of Intui, your complaint with all the materials as indicated before: screen, photo, cheque.
 

Instructions for inbound transfer:

1. Read the instruction in the voucher as above indicated. Pick up time: should you clarify it the day before your transfer date or not? Try to call the transport company.
2. Did you come on time and did you come up to the pickup point?
3. Check: your phone is available and can receive calls. Switch on your phone. Maybe they are trying to contact you.
4. Check your phone number: did you indicate namely this phone number while booking?
5. If the car or the shuttle didn`t arrive at the appointed time, call the transport company by above-indicated phones or ask the hotel staff of the reception to do it.  
6. Make screenshots of phone calls dialed up from your phone to the transport company.
7. You called the transport company, your calls were not replied, you have no information and nobody arrived to pick you up:
8. Take a picture of the hotel from outside with the view of entrance,  for instance, in this way

9. Then take an alternative transport. Take a cheque and be sure to retain the cheque!

10. If the provided car is not of the class specified in your order, then take a photo of this car

11. If when booking in the vehicle description there is Wi-Fi, water or etc., then ask the driver whether he forgot to offer it )

12. On arrival send us, to Customer Support Center of Intui, your complaint with all the materials as indicated before: screen, photo, cheque.
 



Choose files or drag and drop files
Was this article helpful?
Yes
No
  1. Support

  2. Posted
  3. Updated

Comments