How to cancel my booking?

Cancellation of online booked transfer.

Yes, it is possible!

Cancellation of the Transfer can be made only by online mode in the Personal Account anytime, before the first date of the booked transfer.

Transfer could not be canceled by email or a phone call.

The first date of the transfer means the earliest date of the order. For example, if you booked a transfer from/to the airport, so the first date of your transfer will be the date of the transfer from the airport. It is not allowed to cancel one of the order segments, and it is not allowed to cancel the second segment of the transfer for transfer orders in two ways: from/to.

If you need to change your date or time, or contact phone number, flight details – for this purpose you don’t have to cancel the booking. You can make changes yourself in your Personal Account anytime, before the first date of the booked transfer.

Concerning the conditions of order changes, please, read here. The conditions of order changes are also available in the booking card in your Personal Account and in the voucher.

How can I cancel my booking? Step-by-step instructions:

Step 1: Going to My Account of Client Personal Account

 

Step 2: Log In and then Go to the page My Orders on the Dashboard

 

Step 3: Click on the needed order

 

Step 4: Scroll down to the end of the page with information on your booking and you will found two buttons: Cancellation rules and Cancel transfer

Step 5: It's highly recommended to read the Cancellation Rules before making a cancellation

Cancellation and Refund