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Cancellation and Refund

Cancellation of the Transfer can be made online in your Personal Account within the allowed period before the first date of the booked transfer.

The period of free of charge cancellation is indicated on the list of offers near the vehicle, at the step of filling the booking details and at the personal account of the client (or agent).


Transfer’s first date is the nearest date in the booking. For example, if you booked a return (there and back) transfer, it means transfer’s first date will be the date for a transfer from the airport. 

It is impossible to cancel only one of the segments in the booking for a 2-way transfer!

If you need to change your date or time, or contact phone number, flight details – you do not have to cancel the booking. You can make changes yourself in your Personal Account.

After the Carrier company accepts and confirms your changes, a new voucher will be sent to your email address.

You can check transfer cancellation conditions during booking, they will be also available on your Personal Account on website.

Cancellation & Refund policy

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